THE OFFICIAL CHANNELS FOR REPORTING COMPLAINTS/FAULTS AND DIRECT QUERIES ARE AS FOLLOWS:

1. WhatsApp (071 598 3175)

   • Complaints/faults can be reported 24 hours a day at WhatsApp number 071 598 3175.

2. Telephonically

   • Complaints/faults can be reported via phone.

   • Tel: 028 713 8000 : During office hours

   • Tel: 028 713 7917 : After hours (Control Room)

   • Note that the 24-hour Emergency Numbers (Tel: 084 014 1828 or 028 713 2222) should only be used for reporting accidents, fires and disasters and not for reporting complaints/faults after hours.

   • If a complaint/fault is reported or an inquiry is made, the municipal official will provide the customer with a reference number.

3. Visit to the municipal office

   • Residents can visit the nearest municipal offices in their area to report a complaint/fault or make enquiries.

   • If a complaint/fault is reported or an inquiry is made, the municipal official will provide the customer with a reference number.

4. Correspondence

   • Residents can write to the Municipal Manager by letter and e-mail, or submit the complaint/inquiry electronically on the official website.

     • Letter

       • All correspondence must be addressed to the Municipal Manager at the following address, PO Box 29, Riversdal, 6670.

     • Email

       • Residents can report complaints/faults or submit inquiries by sending an email to klagtes@hessequa.gov.za.

     • Online

       • Residents can use the municipality's online "Report it" form to report complaints/faults or submit inquiries electronically by visiting the official municipal website at www.hessequa.gov.za.

 

The public is requested to provide full details when reporting a complaint/fault, namely:

▪ Person's name and surname

▪ Address

▪ Telephone / mobile phone number

▪ Email address (if available)

▪ Nature of the incident/complaint including the address (if applicable).

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Since Hessequa Municipality serves several towns, it is important that residents indicate which town is involved.

 

CONFIRMATION OF FINALIZATION OF COMPLAINTS/FAULTS

Residents will receive confirmation via WhatsApp, email or SMS as soon as the complaint has been resolved.